GIFT CARD PURCHASE POLICY
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Effective Date: June 20, 2020
Last Updated: July 1, 2025
Issued by: Bisutomodo Entertainment, LLC
Processed via: Square, Inc.
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Welcome! These are the terms and conditions ("Terms") that govern your purchase, possession, and use of Bisutomodo Entertainment gift whether purchased through our official website, mobile applications, venues, or authorized affiliates (collectively, the "Platform").
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Our Privacy Policy, Terms of Use, and any other applicable policies such as our Purchase policy or venue-specific rules are incorporated into these terms by reference. By purchasing, receiving, or using a Bisutomodo Entertainment gift card, you expressly agree to abide by these Terms, which may be updated periodically without prior notice.
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Please note: while gift cards may be given to or used for events suitable for minors, gift card purchases are not intended for children under the age of 13, and users must affirm they are at least 13 years old to use the platform. We encourage parents and guardians to supervise all use by minors.
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TABLE OF CONTENTS
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Introduction and Purpose
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Scope of Use
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No Refunds, No Cash Redemption, and No Chargebacks
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Balance Use and Remaining Funds
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Lost, Stolen, or Compromised Gift Cards
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Non-Transferibility and Resale
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Fraud and Misuse
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Promotion and Complimentary Gift Cards
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Policy Modifications
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Limitation of Liability
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Legal Compliance and Governing Law
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Policy Updates
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Questions / Contact Information​
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1. INTRODUCTION AND PURPOSE:
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This Gift Card Policy outlines the terms and conditions applicable to the use and administration of gift cards issued by Bisutomodo Entertainment, LLC (“Company”). By purchasing, using, or accepting a gift card issued by the Company, either physically or digitally, you acknowledge and agree to be bound by the terms of this policy. These gift cards are issued exclusively through Square, Inc., the Company’s payment and merchant processor, and are valid only for eligible purchases directly from the Company. Gift cards are offered as a flexible option to allow customers to enjoy live entertainment, ticketed events, merchandise, and approved services offered solely by Bisutomodo Entertainment. This policy is designed to protect both the Company and the customer and ensure clarity regarding how gift cards can and cannot be used.
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2. SCOPE OF USE:
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Bisutomodo Entertainment gift cards are redeemable only for authorized transactions processed through Square for products and services directly sold by the Company. This includes, but is not limited to:
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General admission tickets to concerts, festivals, or live performances produced or hosted by the Company.
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Exclusive merchandise sold on-site or through Company-authorized e-commerce channels.
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Additional Company-offered experiences, services, or upgrades directly processed at approved venues or Company-hosted events.
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Gift cards cannot be used for:
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Third-party ticketing platforms (e.g., Ticketmaster, Eventbrite).
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Any vendor, concessionaire, or merchant unaffiliated with the Company.
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Gift card purchases or reloading another gift card.
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Cash-equivalent purchases or balance transfers.
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3. NO REFUNDS, NO CASH REDEMPTION, AND NO CHARGEBACKS:
Gift cards are non-refundable and non-redeemable for cash, unless otherwise required by law. All sales are final. Once a gift card is purchased, either digitally or physically, the transaction cannot be reversed, exchanged for cash, or subjected to chargeback or dispute through the customer’s payment provider. There is no option for refunding unused balances or converting the card’s value to a cash equivalent. The card cannot be split, liquidated, or used to pay for previously purchased items or services. Any attempts to circumvent this policy, including through Square or any issuing bank, may result in deactivation of the gift card without refund.
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4. BALANCE USE AND REMAINING FUNDS:
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Balances on Bisutomodo Entertainment gift cards may be used over multiple transactions until fully exhausted. No interest or fees will accrue on the unused balance. Gift cards do not have expiration dates, unless required by law or stated explicitly during a promotional offering Remaining balances:
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Cannot be transferred to another payment method.
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Cannot be extracted or withdrawn from the card.
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Must remain with the original gift card and are not eligible for credit, debit, or ACH transfer.
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Will remain valid indefinitely unless deactivated due to policy violation or fraudulent activity.
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The Company does not provide balance refunds or conversions under any circumstance.
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5. LOST, STOLEN, OR COMPROMISED GIFT CARDS:
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Bisutomodo Entertainment is not responsible for lost, stolen, damaged, or compromised gift cards under any condition. Ownership and liability transfer to the recipient upon delivery (for digital cards) or physical possession (for printed cards). Customers are solely responsible for safeguarding their gift card and keeping any associated code or identification secure and private.
If a gift card is lost, misplaced, or accessed by an unauthorized party (e.g., due to shared information or phishing), the Company is under no obligation to replace, restore, or reissue the card or its balance. No reimbursements will be made for unauthorized use.
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6. NON-TRANSFERABILITY AND RESALE:
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Gift cards are issued to an individual for personal use and are non-transferable, unless prior written authorization is granted by the Company. Any attempt to transfer, sell, barter, or advertise gift cards publicly or privately may result in cancellation of the card and any remaining balance. Gift cards obtained from unofficial sources, secondary markets, or unauthorized resellers may be voided by the Company without notice. The Company disclaims responsibility for cards purchased outside of its direct distribution channels or verified promotional partners.
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7. FRAUD AND MISUSE:
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The Company reserves the right to refuse service, deactivate a gift card, or cancel any associated order if it believes a gift card has been:
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Acquired through fraudulent, illegal, or unauthorized means.
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Modified, altered, or manipulated in any form.
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Used in violation of this policy or any applicable laws.
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Use of gift cards for deceptive or exploitative purposes, including but not limited to payment laundering, arbitrage, or promotional exploitation, is strictly prohibited. Suspicious activity may be reported to appropriate authorities.
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8. PROMOTIONS AND COMPLIMENTARY GIFT CARDS:
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From time to time, the Company may issue complimentary or promotional gift cards as part of giveaways, rewards programs, sponsorships, or other incentives. These cards may include:
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Expiration dates
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Usage restrictions
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Non-redeemable conditions
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Terms for promotional cards will be clearly disclosed at the time of issuance. These cards are not eligible for resale and may be terminated at any time.
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9. ISSUANCE AND DELIVERY OF DIGITAL GIFT CARDS:
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Digital gift cards are issued electronically through Bisutomodo Entertainment’s website or approved partners via Square. Upon purchase, the gift card will be delivered to the email address or mobile number provided at checkout. The customer is solely responsible for ensuring the correct contact information is entered. Bisutomodo Entertainment is not liable for non-receipt due to input errors, spam filters, or third-party mail delivery issues.
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10. REDEMPTION:
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Digital gift cards may only be redeemed for eligible purchases directly from Bisutomodo Entertainment or its designated venues and platforms. Redemption is subject to system availability and verification through Square’s POS or integrated online checkout. The digital card must be presented in full (including code or QR identifier) at the time of redemption. Partial screenshots, cropped barcodes, or altered images will not be accepted.
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11. PROMOTIONS AND COMPLIMENTARY GIFT CARDS:
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Once issued, the digital gift card becomes the responsibility of the recipient. Bisutomodo Entertainment is not responsible for any unauthorized use, interception, or fraudulent redemption of a digital gift card, including instances caused by loss of email access, device theft, or compromised email accounts. It is the user’s responsibility to store the digital gift card securely and avoid sharing it with untrusted sources.
12. REISSUANCE:
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Digital gift cards will not be reissued or replaced if lost, deleted, accidentally forwarded, or misused, unless required by law. In rare circumstances where technical issues on our end prevent proper delivery or usage, we may review the situation and, at our sole discretion, provide a replacement. Proof of purchase and identity verification may be required.
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13. MOBILE WALLET COMPATIBLITY:
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Some digital gift cards may be compatible with mobile wallet platforms (e.g., Apple Wallet, Google Pay), depending on the format and issuer. Compatibility is not guaranteed. Users must ensure their mobile device is updated and capable of displaying QR codes or barcodes properly for redemption.
​14. LIMITATIONS:
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Digital gift cards cannot be used to purchase other gift cards.
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They cannot be exchanged for cash, withdrawn, or transferred to third-party apps or banks.
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They cannot be split across multiple users or devices once claimed.
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Any remaining balance will remain available on the digital card for future use until fully spent or voided under policy violation.
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15. SCAM PROTECTION NOTICE:
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Customers should be aware of online scams involving digital gift cards. Bisutomodo Entertainment will never request that you pay for tickets or services using a gift card outside our official website or authorized communication. If you receive a suspicious message involving a Bisutomodo Entertainment gift card, please contact us immediately.
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16. TRACKING AND BALANCE INQUIRY:
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Customers may check the remaining balance of their digital gift card by accessing the original email receipt or using the digital tracking link included in the delivery message. Alternatively, balance information may be available at checkout when redeeming the card, subject to Square’s system capabilities.
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17. PROMOTIONS AND COMPLIMENTARY GIFT CARDS:
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The Company reserves the right to revoke or disable digital gift cards at any time if misuse, fraud, duplication, or violation of any applicable policy is suspected. No compensation will be provided for revoked cards tied to such activity.
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18. POLICY MODIFICATIONS:
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Bisutomodo Entertainment reserves the right to modify, update, or terminate this Gift Card Policy at its sole discretion, at any time, with or without notice. The current version of the policy will be available on the Company’s official website.
Continued use or possession of a gift card after changes to this policy are published indicates agreement to the updated terms.
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19. LIMITATION OF LIABILITY:
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To the fullest extent permitted by applicable law, Bisutomodo Entertainment shall not be liable for any damages resulting from or related to the use, misuse, loss, or inability to use a gift card. This includes, but is not limited to, indirect, incidental, special, or consequential damages, loss of profit, or loss of data, even if the Company has been advised of the possibility of such damages. Gift cards are issued “as is” with no warranties, express or implied. The Company disclaims all warranties, including merchantability and fitness for a particular purpose.
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20. LEGAL COMPLIANCE AND GOVERNING LAW:
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This policy is governed by the laws of the State of [Insert State], and any disputes related to gift card usage shall be resolved exclusively in the state or federal courts located in [Insert County], [Insert State]. The Company complies with all applicable federal and state regulations governing the issuance and administration of gift cards.