GENERAL INFORMATION:

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• WHAT IS BISUTOMODO ENTERTAINMENT, AND WHAT SERVICES DO YOU OFFER?

  • We are a premier live entertainment company specializing in organizing concerts, tours, festivals, and immersive live events.  We Provide end-to-end event management, talent booking, sound and lighting production and digital marketing / promotional services to create experiences for all audiences and artists alike.​​

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• WHERE ARE YOUR LIVE EVENTS HELD? 

  • We are working on continuing to expand, but we actively host live events in:

    • Little Rock, Arkansas

    • St. Louis, Missouri

    • Jacksonville, Florida

    • Oklahoma City, Oklahoma

    • Salt Lake City, Utah​​​​

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• HOW CAN I FIND INFORMATION ABOUT UPCOMING SHOWS?

  • You can find details about upcoming shows by visiting the EVENTS tab o our website, where you'll find schedules, locations and ticket information.  Stay connected by following us on all major social media platforms for real-time updates, announcements, and exclusive content.​

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• WHAT TYPES OF EVENTS OR PERFORMANCES DO YOU SPECIALIZE IN?

  • We have expertise in organizing events across all genres.  We currently specialize in the urban genre.​

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• ARE YOUR EVENTS FAMILY-FRIENDLY?

  • Many of our events are family-friendly, but we ensure proper age restrictions are in place for specific performances.  We prioritize the safety and security of every attendee at any of our events, creating enjoyable and secure experiences for everyone.​

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TICKETS AND RESERVATION:

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• HOW DO I PURCHASE TICKETS FOR AN EVENT?

  • All tickets can be accessed through our website.  Some events allow direct purchases on our site, while others will redirect you to one of our trusted ticketing partners (i.e. Ticketweb Ticketmaster, Universe, etc.).  Every purchase comes with a purchase confirmation email for ​your records and containing a QR code that will allow entry to the event the ticket was purchased for.  We rarely issue physical tickets, but if available, it will be made known through marketing and promotion and what select locations the tickets can be purchased.

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• CAN I BOOK GROUP TICKETS OR PACKAGES?

  • ​Yes! We typically offer group ticket promotions and meet-and-greet packages, but availability and details vary by show. To see what’s available for a specific event, visit the ticket platform for the most up-to-date options and pricing.

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• WHAT IS YOUR REFUND OR EXCHANGE POLICY FOR TICKETS? 

  • ​​Our refund and exchange policies vary depending on the ticketing platform used for the event. Since we do not set these policies unless you purchase directly through the Bisutomodo Entertainment website, we recommend checking the specific ticket provider’s platform for their refund and exchange terms. Each event may have different guidelines, including restrictions on refunds or the ability to exchange tickets for a different date or seating option. For the most accurate and up-to-date information, please refer to the ticketing platform where you made your purchase.​​​

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• CAN I TRANSFER MY TICKETS TO SOMEONE ELSE?

  • ​​Ticket transfer policies vary by event and ticketing platform. Many ticket providers offer a transfer option, while others may include transfer guidelines within their refund or exchange policies. Since policies differ from show to show, we recommend checking directly with the ticketing platform where you purchased your tickets for the most accurate and up-to-date transfer options.

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VENUE DETAILS:

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• WHAT TIME SHOULD I ARRIVE FOR THE EVENTS?

  • ​We recommend arriving at least 15–30 minutes before the event to allow ample time for check-in, security screening (if applicable), and finding your seat. Some events offer early access options, such as VIP or meet-and-greet experiences, which may have separate entry times. Since entry procedures can vary by venue and event, we encourage you to check the official event website or ticketing platform for specific arrival details to ensure a smooth and timely experience.

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• ARE THERE PARKING FACILITIES NEAR THE VENUE?

  • ​Parking availability varies by venue, but most locations have nearby parking facilities, including paid lots and garages. Specific parking details, including locations, pricing, and accessibility, are typically included on the event page and in our email communications about the event. We highly recommend using rideshare services or public transportation when possible, as parking can be limited, especially for high-demand events. For the most up-to-date parking options and recommendations, please check the event page or the venue’s official website.

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• IS THE VENUE WHEELCHAIR ACCESSIBLE?

  • ​Yes, all venues we use are wheelchair accessible and offer ADA-compliant seating to ensure a comfortable and enjoyable experience. Designated ADA seating areas provide excellent views of the show and are designed for safety and ease of access. Venues also typically include accessible entry points, restrooms, and pathways to accommodate guests with mobility needs. If you require specific accommodations, we recommend checking the event page or contacting the venue directly for detailed accessibility information and assistance.

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• WHAT IS YOUR POLICY ON BRINGING FOOD OR BEVERAGES?

  • ​Most venues we use do not allow outside food or beverages to be brought into the building. However, venues typically offer a variety of food and drink options, including fully stocked bars for beverage needs and on-site kitchens or food trucks serving a selection of meals and snacks. Policies may vary depending on the venue, so we recommend checking the event page or the venue’s official website for specific guidelines on food and beverage options available during the event.

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• ARE THERE RESTROOMS AND OTHER FACILITIES AT THE VENUE?

  • ​Yes, all venues we use have restrooms available for guest use. In multi-level venues, restrooms are typically located on each floor to ensure accessibility and convenience. Many venues also offer additional facilities such as family restrooms, accessible stalls, and baby-changing stations. For specific details about restroom locations and other venue amenities, we recommend checking the event page or contacting the venue directly.

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EVENT EXPERIENCE:

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• CAN I TAKE PHOTOS OR VIDEOS DURING THE EVENT?

  • In most cases, you are welcome to take photos and videos during our shows to capture your experience.  However, some artists or performances may have specific restrictions on pnotography and recording, which can vary by event.  If restrictions apply, this information will be disclosed on the ticketing platform and event details.  Unless otherwise stated, feel free to document and share your experience, but we ask that you be mindful of other guests and avoid using flash or equipment that could obstruct views.  For the most up-to-date guidelines, please check the event page before attending.​

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• WHAT IS THE EXPECTED DURATION OF YOUR EVENTS? 

  • The expected duration of our events varies depending on the type of show, but most of our concert hall, amphitheater, and arena events typically last between 4 to 6 hours.  However, certain factors can affect the event length, such as music festivals, multi-act lineups, or early entry packages, which may extend the overall experience.  To help you plan accordingly, the estimated event duration is always listed on the event page or ticketing platform.  We recommend checking these details in advance, as schedules may be subject to change without notice.​

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• ARE THERE MERCHANDISE OR SOUVENIRS AVAILABLE FOR PURCHASE?

  • Yes! We offer a variety of merchandise and souvenirs both online and at our live events. Many of our concerts and shows feature exclusive, event-specific merchandise that is only available for purchase on-site. Our merchandise booths at events typically offer apparel, accessories, collectibles, and other unique items to commemorate your experience. For those unable to purchase at the show, a selection of our merchandise is also available through our online store.

  • Please note that availability, pricing, and item selection may vary by event. We encourage you to check our Merchandise Purchase Policy for details on purchasing, exchanges, or returns. For the latest updates on exclusive or limited-edition merch, visit our official website or check the event page.

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• WILL THERE BE ANY MEET-AND-GREET OPPORTUNITIES WITH PERFORMERS?

  • ​​Yes, we do offer meet-and-greet opportunities with performers for select events. Availability depends on the show, and details such as pricing, scheduled times, benefits, and what is included in the experience (such as photos, autographs, or exclusive merchandise) can be found on the ticketing platform. If a meet-and-greet is available, you’ll have the option to purchase it directly through the ticket provider. We recommend checking the event page for the most up-to-date information, as these opportunities are often limited and may sell out quickly.

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• ARE FOOD AND DRINKS AVAILABLE FOR PURCHASE AT THE VENUE?

  • ​​Yes, food and drinks are available for purchase at the venue. Most venues we partner with feature well-stocked bars offering a variety of beverages, including soft drinks, beer, wine, and cocktails. Additionally, food options may include concession stands, on-site kitchens, or food trucks serving a selection of snacks, meals, and specialty items. The variety and availability of food and drinks can vary depending on the venue and event, with some offering exclusive menu options tailored to the show. We recommend checking the event page or venue website for specific details on available dining options, pricing, and any dietary accommodations.

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HEALTH AND SAFETY:

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• WHAT SECURITY MEASURES ARE IN PLACE AT YOUR EVENTS? 

  • The safety and security of our guests are our top priorities at all events. We have dedicated security personnel stationed throughout the venue to ensure a safe and enjoyable experience for everyone. Security checkpoints are in place at entrances to screen for prohibited items and maintain a secure environment.

  • For larger events, we also implement additional safety measures, including on-site EMS (Emergency Medical Services)and Fire Marshal teams to provide immediate medical assistance if needed. Venues are equipped with clearly marked exits to ensure safe and efficient evacuation in case of an emergency.

  • Guests are encouraged to follow all security guidelines, cooperate with event staff, and check the event page for any specific policies related to prohibited items or additional safety measures. Your safety is our priority, and we appreciate your cooperation in creating a secure event experience for all attendees.

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• DO YOU HAVE ANY COVID-19 GUIDELINES OR SAFETY PROTOCOLS?

  • We prioritize the health and safety of all guests, staff, and performers at our events. While specific COVID-19 guidelines and safety protocols vary based on the venue, local regulations, and the nature of the event, we take all necessary precautions to ensure a safe experience.

  • Some events may require temperature checks, mask mandates, proof of vaccination, or a negative test result for entry, depending on current health guidelines. We also encourage guests to practice good hygiene, use hand sanitizing stations available throughout the venue, and maintain safe distancing when possible.

  • Enhanced cleaning procedures are implemented at venues, with frequent sanitation of high-touch surfaces. Additionally, some events may have contactless payment options and digital ticketing to reduce physical interaction.

  • If you are feeling unwell or experiencing symptoms of illness, we strongly encourage you to follow public health guidelines and consider staying home to ensure the safety of others.

  • As COVID-19 policies may change based on public health recommendations, we strongly encourage guests to check the event page and venue website for the most up-to-date information regarding entry requirements and safety measures before attending. Your cooperation helps us create a safe and enjoyable environment for everyone.

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• ARE THERE AGE RESTRICTIONS FOR CERTAIN EVENTS?

  • Age restrictions for our events vary based on state and federal laws, as well as the policies of the venue and the nature of the performance. Some events may be all ages, while others may have specific age requirements due to content, safety regulations, or venue policies regarding alcohol service.

  • For shows featuring explicit content, mature themes, or late-night performances, there may be age restrictions or parental advisory warnings in place. Additionally, venues that serve alcohol may require guests to be 18+ or 21+ for entry, depending on local liquor laws. Some events may also require minors to be accompanied by a parent or legal guardian.

  • Since age restrictions are determined on a show-by-show basis, we strongly recommend checking the ticketing platform for specific event details regarding age requirements before purchasing tickets. If you have any questions about age policies, please refer to the event page or contact the venue directly for clarification.

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• WHAT HAPPENS IN CASE OF BAD WEATHER FOR OUTDOOR EVENTS?

  • In the event of bad weather, outdoor events typically proceed rain or shine, following standard industry policies, including those used by Live Nation and major live entertainment providers. However, in cases of severe or dangerous weather conditions—such as lightning, heavy storms, high winds, or extreme temperatures—safety is the top priority, and the event may be delayed, paused, or rescheduled depending on the severity of the situation.

  • If hazardous weather occurs, event organizers will work closely with venue management, meteorologists, and local authorities to assess conditions. Guests may be instructed to seek shelter, remain in designated safe areas, or evacuate if necessary.

  • Refunds or rescheduling policies vary based on the event and ticket provider. If a show is postponed or canceled due to extreme weather, ticket holders will receive notifications through the ticketing platform, event page, and official communications regarding rescheduled dates or refund eligibility.

  • We highly recommend checking the event page and weather forecast before attending an outdoor event. For the latest updates regarding weather-related changes, refer to the ticket provider, venue website, or event communications on the day of the show.

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• WHAT ITEMS ARE PROHIBITED AT THE VENUE?

  • The list of prohibited items at our venues follows industry standards used by major live entertainment providers, including arenas, amphitheaters, and concert halls. These restrictions are in place to ensure the safety, security, and enjoyment of all attendees. While specific policies may vary by venue, the following items are typically not allowed:​

       

• GENERAL PROHIBITED ITEMS:

  • ​Weapons of any kind, including firearms, knives, pepper spray, and tasers (even with a permit)

  • Illegal substances or drugs, including drug paraphernalia

  • Outside food and beverages, including alcohol (unless medically necessary)

  • Large bags, backpacks, or suitcases (venue bag policies vary; clear bags may be allowed)

  • Glass, metal, or plastic containers (such as water bottles, flasks, or thermoses)

  • Professional cameras, audio/video recording devices, or GoPros (unless approved by the event)

  • Drones or any type of remote-controlled devices

  • Selfie sticks, tripods, or monopods

  • Laser pointers, flashlights, or strobe lights

  • Fireworks, sparklers, or any incendiary devices

  • Signs, flags, banners, or posters larger than permitted sizes

  • Airhorns, noisemakers, or musical instruments

  • Chairs, stools, or portable seating (unless medically approved)

  • Skateboards, bicycles, scooters, or rollerblades

  • Umbrellas (venue-dependent, check event details)

  • ​Venue-Specific Policies

    • Some venues may have additional restrictions, including bag size limits, clear bag policies, or specific item allowances for medical reasons. Guests are encouraged to check the event page, venue website, or ticketing platform for the most up-to-date prohibited items list before attending.

    • Security personnel conduct bag checks, metal detector screenings, and pat-downs at entry points to enforce these policies. Any prohibited items brought to the venue may be confiscated, disposed of, or denied entry at security’s discretion.

    • For questions about specific items or medical exceptions, we recommend contacting the venue in advance to ensure a smooth entry process.

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SPECIAL SERVICES:

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• CAN I SUGGEST / REQUEST A PARTICULAR ARTIST TO BISUTOMODO ENTERTAINMENT

  • Yes! We are always happy to hear suggestions and requests for artists you'd love to see at Bisutomodo Entertainmentevents. Whether it's in your city, state, or country, we welcome your input as we plan future shows and tours.

  • While we cannot guarantee that every requested artist will be booked, we carefully review all suggestions and take them into consideration when organizing events. To submit your request, we encourage you to fill out the contact form on our official website. This helps us track audience interest and explore potential opportunities to bring your favorite artists to a venue near you.

  • Stay connected with us on our social media platforms and event pages for the latest updates on upcoming shows, announcements, and artist lineups. Your feedback is valuable, and we appreciate your enthusiasm for live entertainment!

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• CAN I SPONSOR OR PARTNER WITH BISUTOMODO ENTERTAINMENT FOR EVENTS?

  • Yes, we are always open to sponsorships and partnerships with external events, non-profits, and municipal cities aimed at enhancing community engagement and promoting the betterment of local areas. At Bisutomodo Entertainment, we understand the power of collaboration and are excited to work with organizations that share our commitment to fostering culture and supporting meaningful causes.

  • If you're looking to get your brand in front of a diverse, engaged audience, sponsorship opportunities with us offer valuable exposure. From supporting community-based events to large-scale concerts and festivals, partnering with us allows you to reach a wide and varied crowd while contributing to the success of live entertainment experiences.

  • We encourage you to reach out to our team at sponsorship@bisutomodoentertainment.com for more information on available opportunities, partnership benefits, and how we can collaborate to create impactful events together.

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• WHO SHOULD I CONTACT FOR MEDIA OR PRESS INQUIRIES?

  • ​​​For all media or press inquiries, please reach out to our dedicated team at media@bisutomodoentertainment.com. Whether you're looking for press kits, event details, interview opportunities with performers or management, or any other media-related information, our team is ready to assist you. We value our relationship with the media and are happy to provide the necessary resources to support your coverage of our events and activities. We look forward to connecting with you and facilitating any press-related requests you may have.

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CONTACT INFORMATION:

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If you have any additional questions, comments, or complaints regarding the Ticket Purchase Policy, please contact us at:

 

Bisutomodo Entertainment LLC
211 Walker Street SW
Atlanta, GA 30313
(813) 697 - 2300
info@bisutomodoentertainment.com

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California users may also contact the Complaint Assistance Unit of the Division of Consumer Services, California Department of Consumer Affairs, located at 1625 North Market Blvd., Sacramento, CA 95834, (800) 952-5210.

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